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Dec
We tried to file claim through their website but unfortunately we shipped directed to eBay UPS said we are not the shipper. You can only file unpaid item disputes when at least 4 days have passed without receiving payment or within 32 days after the listing has ended.
In the past and this may still be one of a couple options now I filed the claim through the FedEx website.
How to file a claim on ebay. Filing a Claim on Ebay 1. Go through the Item Not Received or Significantly Not Described Process as previously described. If your transaction is eligible for coverage youll be presented with a link to the Standard Purchase Protection.
Fill out the Standard Purchase Protection. Go to your My eBay page. In the Purchase History area click the link to take you to the items youve purchased.
Scroll down the page to find the item in question and choose Resolve a Problem from the pull-down menu at the far right. Choose the problem youre having in your. You file a claim on th USPS web site.
You need to give them the shipping label details including the tracking info a description of the damage and the buyers contact info phone and email address if you can get it your ebay order details showing the price and shipping cost ie proof of value and send photos from the buyer showing the damage. UPS is now on Ebay. So we started using them to ship our packages.
One of them got damage. We tried to file claim through their website but unfortunately we shipped directed to eBay UPS said we are not the shipper. Then we had to call UPS and go though 30min phone with them for claim process.
After that they said they may inspect the package and notify eBay about the claim and if the claim approved they will reimbursed to eBay not us. Access eBays Online Dispute System. To open a dispute first visit eBays online dispute resolution system.
Click here to be directed to the resolution center. You may be required to sign in using your eBay login and password. Heres how to file your claim.
Go to Shipping labels- opens in new window or tabin My eBay or Seller Hub. Find the shipping label for the item and select Create claim under More actions. Fill out the claim form.
What is the eBay Money Back Guarantee. What to do when a buyer doesnt pay. What to do when you dont receive your item or its not as described.
Report a problem with a buyer. Your requests and cases. I am not too happy with the post office–I sold a rather expensive item and added the extra insurance through ebay when I was doing the shipping label I got a message from the buyer saying she called her post office since after 9 days the package hasnt moved–she was told it was on its way back to t.
Go to the Resolution Centre. Choose I havent received it yet or I received an item that does not match the sellers description. Click on Continue and sign in.
Its been some time since I had to file a FedEx claim as an eBay seller - perhaps 3 years or more so the process may have changed. In the past and this may still be one of a couple options now I filed the claim through the FedEx website. You may need to first create an account if you do not already have one.
You cannot file a claim against Ebay since Ebay is not responsible for what is being sold. They do not moniter each and every listingThey have sellers rules but some who break these rules are not caught and those who are caught are turned in by other Ebayers. In My eBay select the item then select More actions and choose Send invoice.
If the buyer doesnt respond to your message or invoice and still hasnt paid heres what you should do. If its been more than 2 full days since the listing ended you can select Report an unpaid item. In this tutorial you are going to learn how to file a dispute in eBay.
Dont forget to check out our site httphowtechtv for more free how-to videos. To ensure all of our members have a great experience on eBay most purchases are covered under eBay Money Back Guarantee. Return shipping for buyers.
There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Download and and fill out the Loss Claim Form.
Once you submit your claim an investigation will be conducted by UPS to try to locate the package. Wait for up to 4 days to receive a payment from the buyer. You can only file unpaid item disputes when at least 4 days have passed without receiving payment or within 32 days after the listing has ended.
EBay will allow you to file an unpaid item dispute immediately if the buyer who purchased your item is no longer registered with eBay. If an item hasnt arrived or isnt as described go to My eBay select the item in your purchase history and reach out to your seller.